What do I do if the damage was discovered only after the ladder was signed for?

First and foremost never use a damaged ladder! If you discover the damage within a few days we can file a concealed damage claim on your behalf with the freight carrier. You will need to take digital photos of the damage and email them to us at info@strathmoreladder.com. These claims are often denied or only a small percentage paid which is why it is so important to check for damage prior to signing.

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