What do I do if damage is discovered?

If you are just receiving a single ladder and it is damaged you do not need to do anything but refuse the ladder and contact us: (559) 568-1115 or info@strathmoreladder.com

If there are multiple pieces in your order, refuse the damaged ones only and not the entire shipment. Refusing undamaged product may result in additional charges. Note your actions on the delivery receipt when signing, retain a copy for yourself, and contact us: (559) 568-1115 or info@strathmoreladder.com. Never sign for damaged goods! Acceptance of damaged goods releases the freight company from liability and severely limits our ability to help.

[ Close ]